Get peace of mind with and advanced live monitoring service from Canadian Smart Systems.
Alarm Monitoring Terms and Conditions
SERVICES CONTRACTED & PROVIDED:
Canadian Smart Systems (The Company) agrees to arrange for The Alarm Customer an alarm monitoring service on behalf of the Alarm Install Company (API Monitoring). The Company's sole and exclusive obligations hereunder are to monitor signals received by means of the alarm system and upon receipt of any such signals to make every reasonable effort to transmit by telephone, notification of the alarm promptly to police, fire, or other authority or such persons whose names and telephone numbers are set forth in the Monitoring Details provided in writing by The Alarm Customer (as same may be changed by The Alarm Customer or API Monitoring and acknowledged by The Company from time to time), unless there is reasonable cause for The Company to assume that emergency conditions do not exist at the premises (including but not limited to storms, power outages). The initial term of this agreement is as described and agreed upon on the front page. The initial term commences on the date the services become operational. The Alarm Customer agrees that at the completion of the initial term, this contract shall automatically renew itself for the same term and conditions. The Alarm Customer may cancel the monitoring services for additional terms, by providing at least 30 days’ written notice prior to the commencement of any automatic contract renewal period. The Company reserves the right to make reasonable rate adjustments at the request of API Monitoring The Alarm Customer agrees to notify its insurers upon any termination of this agreement. The Alarm Customer acknowledges that upon termination, API Monitoring shall have the right to create an order to enter the premises upon reasonable notice to The Alarm Customer to reprogram the automatic dialing device so as to prevent The Company's monitoring station from receiving any further alarm signals. This order may, at API Monitoring's discretion, be billable to the Alarm Customer at API Monitoring's then current rates.
LIMITATION OF LIABILITY:
The Alarm Customer agrees that The Company and API Monitoring are not insurers and that neither assumes any risk of any damage, loss or injury that may result upon the failure of the alarm system to operate or from the failure of any monitoring of alarm signals to respond to same, in both events, for any reason whatsoever. The Alarm Customer also agrees that the system can fail for reasons beyond the control of The Company and API Monitoring or response from the municipal authorities or designated contacts can be slow or ineffectual. As such this system is a deterrent and does not provide complete or unlimited protection or protection in lieu of insurance coverage. The Alarm Customer's payment to The Company is for monitoring service only and not for protection or insurance. In the event of any loss or damage for any reason whatsoever The Alarm Customer's sources of reimbursement are his/her own resources or property and liability insurers. The failure of the system to function or for the recipient of any alarm signal to react properly, for any reason whatsoever (including The Company's, or API Monitoring, or their agents' or Contractors' negligence or gross negligence or substantial or fundamental breach of this agreement), shall not give rise to any liability, for breach of contract, tort or otherwise on The Company or API Monitoring's part except to return to The Alarm Customer payment of a reasonable value of its monitoring services not performed fixed at and limited to the return of not more than the annual monitoring service fee in the year in which any such loss occurs or in the case of any equipment failure to the return of the market value of such equipment at the time of loss which the parties agree constitutes a genuine pre-estimate of The Alarm Customer's potential damages and is therefore agreed by, The Company, API Monitoring and The Alarm Customer to be liquidated damages. Any action by the Alarm Customer against the Company or API Monitoring must be commenced within one year of the accrual of the cause of action or shall be barred.
THE COMPANY AND API MONITORING WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES, FOR ANY LOST PROFIT, ECONOMIC OR CONSEQUENTIAL DAMAGE OR FOR ANY CLAIM OR DEMAND AGAINST THE ALARM CUSTOMER BY ANY OTHER PERSON. THE ALARM CUSTOMER ACKNOWLEDGES THAT AT THE TIME OF MAKING OF THIS AGREEMENT OR PRIOR THERETO, THE COMPANY HAS NOT BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OCCURRING.
Without limiting the generality of the foregoing in no circumstances shall The Company or API Monitoring be responsible for any loss, damage, costs or expense suffered by The Alarm Customer or any person claiming through him on account of nor does any warranty given by The Company or API Monitoring cover any of the following;
(a) any error or omission in doing any act or providing any goods or services required to be done or provided by The Alarm Customer; (b) damage to the equipment or any part of it, by reason of any action or omission of The Alarm Customer or his/ her employees, servants, agents or contractors or by reason of any environmental condition including but not limited to fire, water; wind, lightning or any-other element & any other act of God, fire, explosion, misuse, tampering, vandalism, water, steam or any other peril for which The Alarm Customer has insurance or which is usually insured by owners or premises similar to those of The Alarm Customer or any other cause beyond the control of The Company and/or API Monitoring; (c) any false alarm assessment, tax, fee or other charge that has or may be imposed or authorized by any government body relating to the installation or service provided under this agreement or any refusal to respond, cancellation, or suspension by any police, fire, ambulance or other law enforcement agency; (d) power failure, power surges, or variance or failure of telephone transmission lines or equipment; (e) tampering or attempted Service to any part of the equipment, addition of equipment or other alarm monitoring systems by any person not authorized in writing by The Company or API Monitoring; (f) misuses or malfunctions of parts of the equipment not serviced by The Company or API Monitoring; (g) failure of The Alarm Customer to properly arm the alarm system or any part thereof, or to properly close doors, windows or other protected points or to test and replace batteries as required; (h) changes to the premises as a result of renovation, construction, decoration or other alteration, storage of goods or lack of maintenance which may affect the performance of the alarm system or any part thereof; (i) any delay in obtaining replacement parts from any manufacturer or supplier thereof; (j) any delay in providing any goods or services for any reason beyond the control of The Company and/or API Monitoring and; (k) charges for service calls prompted as a result of any of the foregoing.
Alarm Customers system with passive alarms may generate up to 4 signals per month. Alarm Customers system with signal logging may generate up to 75 signals per month. Excessive signals from the Alarm Customer’s alarm may result in additional charges on a per signal basis.
BINDING EFFECT OF DOCUMENT:
This document when signed by The Alarm Customer and accepted by The Company shall constitute a binding contract for monitoring services described.
Should The Alarm Customer terminate this agreement prior to its end date, API Monitoring may at its discretion, invoice The Alarm Customer an early contract termination fee. This fee shall not exceed the number of months remaining unfulfilled on the contract multiplied by the current monthly rate being paid by The Alarm Customer.
SUSPENSION OR CANCELLATION OF MONITORING SERVICES:
If The Company's alarm monitoring station is destroyed, damaged, or ceases operation for any cause, or if, due to The Alarm Customer's acts or omissions, (including failure to follow The Company's or API Monitoring’s recommendations for use and testing, repairs or replacement of the system or any part thereof) it is impracticable in The Company's sole opinion to continue service then The Company may cancel monitoring service without notice and it shall not be liable for any damages as a result of terminating such services except for a refund of any fees paid for any period after the date of cancellation.
SUSPENSION OR CANCELLATION BY POLICE AGENCIES:
If local police, fire or ambulance authorities refuse to respond to calls pertaining to The Alarm Customer or any location serviced by The Company or API Monitoring or suspends response for any reason including but not limited to excessive numbers of false alarms, regardless of source; this agreement shall not be terminated or suspended but The Company shall continue to provide monitoring services and shall, in response to alarm signals, notify The Alarm Customer's private security service or other person designated, if any. The Company shall bear no liability for false alarm fines regardless of cause.
SUSPENSION OR CANCELLATION FOR NON PAYMENT:
The Company may forthwith suspend or cancel monitoring service without notice if any payment is overdue or any cheque is not honoured, in addition to any other right or remedy it may have.
Should the Alarm Customer default on this agreement or not pay for services, The Company reserves the right to send the account to a third party for collection. It is understood and agreed that The Company may do so for the entire amount remaining on the contract plus any collection costs it will incur in the process.
ASSIGNABILITY OF AGREEMENT:
Neither this agreement nor The Company's monitoring service are transferable without The Company's written consent to same. The Company shall have the right to assign this agreement at any time without consent of The Alarm Customer. In such event, The Alarm Customer shall deal with, look for the performance of this agreement to and have remedies for breach of this agreement against the assignee only and The Company shall, upon such assignment, be released from any obligation to The Alarm Customer hereunder.
This agreement constitutes the entire agreement between the parties and no changes can be made, save in writing and signed by The Company, and the Alarm Customer. The parties agree that there are no other Conditions agreed to, representations made or warranties given in connection with the making of this agreement or pertaining to the goods or services provided by The Company hereunder, expressed or implied. NO PERSON OTHER THAN A DULY AUTHORIZED SIGNING OFFICER OF THE COMPANY AND IN PARTICULAR NO API MONITORING, SALES REPRESENTATIVE OR CONSULTANT HAS ANY AUTHORITY TO AMEND, WAIVE, SUSPEND OR IN ANY WAY ALTER ANY OF THE PRINTED TERMS OR CONDITIONS HEREIN CONTAINED OR TO MAKE ANY PROMISE, REPRESENTATION, CONDITIONS OR WARRANTY NOT PROVIDED HEREIN. THE TERMS AND CONDITIONS HEREIN PRINTED SHALL PREVAIL OVER ANY INCONSISTENT OR ADDITIONAL TERMS OR CONDITIONS IN ANY PURCHASE ORDER OR OTHER LETTER OR DOCUMENT SUBMITTED BY THE CUSTOMER HEREWITH.
Alarms generally communicate to the central monitoring station through your premise telephone line. If for any reason your telephone line is not functioning (telephone company technical problems, somebody cuts the line) the alarm will not be able to communicate to the monitoring station. Other technologies, such as cellular communicators, can be used to monitor alarms. They have some risk of failure as well. As a result of these potential failures, Canadian Smart Systems recommends two communication paths (i.e.: phone and cellular) to greatly reduce the risk of signal communication failures.
Police and Guard Response Rates
Durham Police dispatch $175.00 + HST per false alarm
Durham Police dispatch $100.00 + HST per cancelled false alarm
Guelph Police dispatch $160.00 + HST per false alarm
Halton Police dispatch $70.00-$130.00 + HST per commercial false alarm
$40.00-$70.00 + HST per residential false alarm
Hamilton Police dispatch $150.00 + HST per false alarm
Metro Police dispatch $140.00 + HST per false alarm
Peel Police dispatch $173.00 + HST per false alarm
Commissionaires $35.00 + HST per dispatch (mileage charges may apply)
$87.50 + HST per dispatch (statutory holidays)
Securitas/Emerald $50.00 + HST per dispatch
$110.00 + HGST per dispatch (statutory holidays)
York Police $200.00 + HST per dispatch
PRIVATE SECURITY RESPONSE RATES
$40.00/dispatch (double for statutory holidays)
**additional $49.99 administrative fee is added to each false alarm charge on our invoices**