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Return Policy

This policy applies to items listed on our online store

https://www.canadiansmartsystems.ca/shop

CANADIAN SMART SYSTEMS - Detailed Return Policy

You may return most new, sealed, unopened and unused items in the original packaging within 14 days of delivery-date for a full refund* (Minus Original Cost of Shipping). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise the return shipping will be the responsibility of the buyer. Requests for refunds that are outside of the 14 day window may be rejected or offered store-credit instead.

 

Please return and repackage all contents in their original box (or a suitable shipping box if you no longer have original), or please return in person between 9am-5pm Monday to Friday. Please do not mark or tape anything onto the product box. Please ship in a shipping box, please reference your order number on the Shipping box.

 

All shipping/brokerage/duty charges for shipments will be the responsibility of the sender, any brokerage/duty that is charged to Canadian Smart Systems will be deducted out of the refund if applicable.

***AUTHORIZED RETURNS ARE ONLY VALID FOR 14 DAYS – RETURNS WHICH HAVE NOT SHIPPED (with tracking scan) WITHIN 30 DAYS WILL NOT BE PROCESSED***

Return Eligibility and Restocking Fees

* Licenses are not eligible for return

 

* Opened Monitors / Computers / Hard-drives / Graphics Cards/ RAM / UPS / Batteries  are not eligible for return (with some exceptions, however a restocking fee will be applied)


* All non-defective Orders above $1,000 in value will be subject to restocking fees equivalent to the credit card processing charge (between 3.5% - 5%) in addition to our processing fee up to a maximum of 35%. We are NOT refunded this charge from our processor and have to pass on this fee. Please double check that you are ordering the correct product before proceeding with the order, or reach out to our team (info@canadiansmartsystems.ca). Unfortunately we cannot absorb the costs of large returns. Full Store-Credit is also an option for certain approved returns.

* If we provide a return label and find that the product is NOT defective we will deduct the cost of the label from your refund. Please be honest about the reason for your return and we will be fair when we process the refund, all items are inspected for damage before they ship from our warehouse*

Items that are opened and no longer sealed (meaning unpacked, all parts, accessories and manuals. EXCLUDING Batteries/UPS's, USED Headsets, Hard-Drives, and B-STOCK items marked as nonreturnable) and cannot be sold as new may be returned within 14 days of purchase but at the shipping expense of the buyer and with the expense of a restocking fee between 10-35% depending on the product and the ability to resell the item. Items with missing pieces, parts, accessories, manuals, documentation and even damaged original boxes cannot be returned. No returns for items without original packaging. Please be sure to purchase the right item for your application.

***If you are unsure if you are buying the right equipment (or have compatibility questions) for your project, please contact us BEFORE purchasing or open a support ticket by emailing support@canadiansmartsystems.ca

We are happy to guide you to the right solution from the start. This will help avoid returns and re-stocking fees. We are here to help! 

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