Preventative maintenance is the act of cleaning and maintaining the listed Audio/Visual and/or IT equipment as to prolong its service life and help aid in preventing equipment failure due to dust buildup, dirty ventilation fans, blocked air vents, etc.. The preventative maintenance in this Agreement includes all Audio/Visual and/or IT equipment as listed in this Agreement. Upon the first preventative maintenance service visit, the technician will thoroughly test the A/V and/or IT equipment listed in this Agreement and will create a detailed list including all makes, models and serial numbers of all equipment that will be covered under this SLA. CSS will not be responsible for any repairs of the A/V and/or IT equipment that is already broken or not performing as anticipated prior to the start of the preventative maintenance. The technician will utilize compressed air, safe cleaning agents, and micro-fiber cloths to clear dust and debris from the A/V and/or IT equipment. If the customer has replacement parts for existing equipment on-site during the preventative maintenance visit, for example a projector lamp, the technician will replace it during the visit. Parts and replacement parts are not included in this Agreement and may be purchased at a 5% discount from already low prices from CSS prior to any scheduled visit and the technician will install the newly purchased part at the time of the next service visit. The same applies to replacement interconnects which are the short cables to connect from a user device to a wall plate or other local devices that input audio, video, or data into an A/V and/or IT System. Upon first maintenance, the CSS technician will permanently label all user interconnects for tracking replacement frequency and identification.
Professional video calibration includes connecting a professional video testing device into the video system that will display various test patterns. Then adjusting all displays to have the highest quality image possible from that display. If a display is exhibiting issues, a report will be written describing the issue and possible resolutions. That report will be provided to the customer the following day. CSS will not be responsible for repairing any display that cannot perform as expected.
Professional audio adjustments include connecting a professional audio testing device to the audio system and utilizing specialized software to set proper audio levels and correct any equalization issues for the best possible audio experience the system is capable of producing. If no audio adjustment controls are available, the CSS technician will not perform this maintenance.
Software and Firmware updates may be required to certain devices. The technician will determine, upon first visit, if there are any updates required and to which devices that are listed in the A/V and IT Systems that are capable of software and/or firmware upgrades. If a firmware upgrade is available, the technician will install the new software/firmware to the device. On occasion, a device can become unresponsive during a firmware upgrade. If this should occur during the maintenance visit, the technician will contact technical support for the device and begin the repair process. CSS will not be responsible for unforeseen downtime due to a device becoming unresponsive. A customer can also elect not to have this service performed. The technician will provide a list of all devices that are eligible for a software/firmware upgrade prior to the upgrade and will proceed once permission is given.
A complete system function test will be performed upon the first maintenance whereby the technician will discuss with the customer the operation of the A/V and/or IT System. The technician will review any documentation or manuals with the customer so that they have a clear understanding of how the system is supposed to operate. Then, prior to any maintenance, the technician will verify the A/V and/or IT System operates in the manner described. Any existing issues will be documented and provided to the client in the maintenance report. If existing issues are found the technician will first advise the customer and then attempt to make repairs to the A/V and/or IT System to get it back to normal operation. If a device is found to be damaged or non-functional, the technician will discuss replacement options and the associated costs with the customer. Any replacement parts or cables will be professional grade only and materials used during a repair/visit will be supplied up. Beyond this amount, CSS will notify the Customer prior to supplying any replacement parts or cables. All equipment repair or replacement costs will be the responsibility of the client. A 5% discount from CSS already low prices will be applied to any item that is purchased through CSS during the term of this Agreement. This applies to all A/V and/or IT equipment purchased for the customers A/V and/or IT System that is covered under this Agreement only. Â
Implied Warranty: The warranties provided herein are in lieu of all other warranties, both express and implied, and all other warranties, including without limitation that of merchantability or fitness for intended purpose is specifically disclaimed. CSS shall have no liability in the case of any breach of this warranty due to (i) use of the deliverables on any environment (hardware or software) other than the environment recommended or approved by CSS, (ii) the combination, operation, or use of some or all of the deliverables with information, software, specifications, instructions, data, or materials not approved by CSS; (iii) the deliverables having been tampered with, altered or modified by the Customer without the written permission of CSS, or (iv) use of the deliverables otherwise than in terms of the relevant documentation.